Complaints

We want every experience with Ellesmere Clinic Barnet to feel safe, respectful and helpful. If something hasn’t gone as you hoped, please tell us. We will listen, treat your concern with care and handle it sensitively. Your feedback helps us improve.

Local complaint handler: Dr Claudia Bernat

How to raise a concern with us

• Tell us what happened. A short note about the issue, dates/times if you have them, and how you’d like us to put things right.
• Choose how to contact us. You can use our Contact page, call 020 8441 5241 or email .
• Share any access needs. If you need information in a different format or support to communicate with us, please let us know.

What you can expect from us

• We will acknowledge your message and let you know who is looking after it.
• We will listen, investigate carefully and, where helpful, talk things through with you.
• We will explain what we have found and any steps we will take to put things right and prevent it happening again.

If you would like an independent review

If we cannot resolve your concern locally, you can ask for an independent review. The organisations below offer independent routes you may use.

Independent Doctors Federation (IDF)
Lettsom House, 11 Chandos St, London W1G 9EB
Telephone: 0203 696 4080
Email:
Website: idf.co.uk/patients/patient-complaints.aspx

General Medical Council (GMC)
Corporate Review Team, General Medical Council, 3 Hardman Street, Manchester M3 3AW
Tel: 0161 923 6602 · Email:
Textphone users can use the Text Relay Service (dial 18001 then 0161 923 6602)
Website: gmc-uk.org

Care Quality Commission (CQC)
CQC National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

Feedback and compliments

We also welcome general feedback and positive experiences—these help us recognise what works well. You can share feedback via our Contact page.

Last updated: 09/10/2025